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Privacy Policy

We, Santec (Shanghai) Corporation Limited., take protection of personal data under the terms and conditions set forth in this Privacy Policy which comply with the REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive “95/46/EC” (“GDPR”) and other relevant laws and regulations.

Compliance with Laws

We comply with the applicable laws and regulations for the protection of personal data. All personal data collected by us will be used for the purposes set forth herein only.

Purpose of Use and Legal Grounds of Collection and Process

We collect and process the personal data of our customers, job applicants and patients as follows:

(1) Customers
We collect and process customers’ personal data (name, company name, address, phone number and email address) only for the purposes set forth below:

  • Contact through phone, e-mail, post, facsimile, etc. in connection with transactions, discussions, customer’s inquiries, etc.;
  • Process of order, delivery, claim, payment and any other transactional matters;
  • Notification through phone, e-mail, post, facsimile, etc. of information of our marketing activities including but not limited to information of events and/or products provided by us, our subsidiaries, affiliates or partners;
  • Implementation of customer satisfaction surveys for products and/or services provided by us, our subsidiaries, affiliates or partners; and,
  • Implementation of market analysis.

Collection and processing of customer’s personal data shall be lawful on the grounds that (i) processing is necessary for the performance of a contract to which the customer is a party or in order to take steps at the request of the customer to entering into a contract, (ii) processing is necessary for the purposes of the legitimate interests pursued by us, or (iii) the customers have given consent to the processing of personal data.

(2) Job Applicants
We collect and process job applicants’ personal data (name, address, school or working place, phone number, email address and any personal data stated in your CV) only for the purposes set forth below:

  • Provision of information for job applicants and performance of works in connection with our recruiting activities.

Collection and processing of job applicant’s personal data shall be lawful on the grounds that (i) processing is necessary for the purposes of the legitimate interests pursued by us, or (ii) the job applicants have given consent to the processing of personal data.

(3) Patients
We collect and process patients’ personal data (name, birth date, sex and eye parameters and physician’s comments for eye parameters) only for the purposes set forth below:

  • Ensuring high standards of quality and safety of our medical products or medical devices.

Collection and processing of patients’ personal data shall be lawful on the grounds that (i) processing is necessary for reasons of public interest in the area of public health, on the basis of applicable laws and regulations which provide for suitable and specific measures to safeguard the rights and freedoms of the patients, in particular professional secrecy; or, (ii) the patients have given consent to the processing of personal data.

Provision and Share of Personal Data

We may share your personal data to the following third parties for the purposes of use set forth in the above on the condition that we and such third parties shall comply with the applicable laws and regulations with respect to protection of personal data:

  • Santec Group Companies (Santec Corporation, Santec EU Ltd. and Santec USA Corporation);
  • External Specialists who are bound by confidentiality obligations under the relevant laws and regulations such as lawyer or tax accountant;
  • Our employees and employee of our group companies.

Use of Processor

We may outsource the process of your personal data to customer relationship management service providers and/or any other processors. In such a case, we use only processors providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of the applicable laws and regulations and ensure the protection of your rights.

Transfer to Third Countries

We may transfer your personal data to the third countries where (a) our Group Companies are located at or (b) our processors are located at for the purposes of use set forth in the above. Because Europe Commission has admitted that Japan ensures an adequate level of protection under GDPR regulations, the personal data transferred to Japan shall be protected under the applicable laws and regulation in Japan. If personal data is transferred to a third party of a third country other than that in EEA or Japan, we enter into a data transfer agreement with such third party so as to protect personal data to be transferred. If you would like to review such data transfer agreement, please contact on the following email address:

Attention: Santec (Shanghai) Corporation Limited,
Address: 11F Room E, Hua Du Bldg., No.838 Zhangyang Road, Pudong District, Shanghai 200122 China
Email: dataprivacy@santec-net.co.jp

Contact Us

Any personal data written in the inquiry form in our website and sent by you will be collected and processed by us only when you explicitly consent to our collection and process of such personal data under this privacy policy. You are deemed to consent to our collection and process of your personal data when you put the send button after putting a check in the consent check box in the form.

Data Security

We implement various technical and organizational security measures to protect your personal data from misuse, unauthorized access, rectification or erasure or any other risks.

Data Storage Period

We will have custody of personal data during the statutory storage period of such personal data and will erase after the lapse of such period unless such personal data will still be required for the fulfillment of our purpose of our use.

Access, Rectification, Erasure and Data Portability

You have the right to access, rectify or erase your personal data, restrict or object to processing your personal data, and receive your personal data in a structured, commonly used and machine-readable format.
If you have any inquiries to the above rights or our process of your personal data, please contact us on the following:

Attention: Santec (Shanghai) Corporation Limited,
Address: 11F Room E, Hua Du Bldg., No.838 Zhangyang Road, Pudong District, Shanghai 200122 China
Email: dataprivacy@santec-net.co.jp

Withdrawal of Consent

You have the right to withdraw your consent to our collection and process of your personal data at any time. If you withdraw your consent, please contact on the following email address:

Attention: Santec (Shanghai) Corporation Limited,
Address: 11F Room E, Hua Du Bldg., No.838 Zhangyang Road, Pudong District, Shanghai 200122 China
Email: dataprivacy@santec-net.co.jp

Your withdrawal does not affect the lawfulness of our processing based on your consent before your withdrawal.

Complaint

If you are in the European Economic Area (EEA), you have the right to lodge a complaint to our process of your personal data with an applicable supervisory authority.

No Statutory or Contractual Requirement

Unless otherwise agreed between us and you, the provision of your personal data is neither statutory requirement nor contractual requirement and you will not suffer any disadvantages from non-provision of your personal data.

Automate Processing

Your personal data will not be used through automated decision-making process including profiling.

Personal data of Person under 16 years old

If you are under 16 years old and you intend to provide your personal data to us, please obtain your guardian’s consent before providing your personal data.

Cookies

Our website partly use cookies. Cookies do not damage your computer and contain no viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files which are stored on your computer and which your browser saves. These cookies allow us to recognize your browser on the next visit. You can set your browser to inform you about cookie settings and to allow cookies only in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to activate the automatic deletion of cookies when the browser is closed. The functionality of our website can be restricted when cookies are deactivated. You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to fully utilize all the functions on our website.

Server log files

Our website automatically collects and saves information in the so-called server log files, which your browser automatically transmits to us. These are:

  • IP Address
  • Time of server request
  • Referrer URL
  • Methods to access
  • Returned HTTP status code
  • Processing time to return

These data will be used for the purpose of analysis and statistics only. These data cannot be assigned to specific persons. These data are not merged with other data sources. We reserve the right to review these data at a later date, if concrete evidence of unlawful use becomes known to us.